As at 1 October 2011, Bank Zachodni WBK operated through 528 outlets, which is the third largest branch network in Poland. As a result of the rapid expansion of the branch network in 2007-2008, the bank's branches are present in all the provinces of Poland.

   
High net worth individuals can also use the comprehensive investment service from the Private Banking offices in Warsaw, Poznan and Wroclaw, Szczecin, Katowice and Gdansk. For customers looking for basic, inexpensive and fast service, Bank Zachodni WBK operates a network of 91 agency outlets under the brand of "Bank Zachodni WBK Partner" located in small towns and residential districts of big cities.  
Business customers are serviced through 12 Business Banking Centres located across all key markets in Poland. Corporate customers are serviced through the Corporate Business Centres in Warsaw, Poznan and Wrocław.    

Through its modern Telephone and Electronic Sales Centre equipped with specialist infrastructure, the bank provides customers with information on its products and services, offers over-the-phone access to transactions and standard products, and renders after-sales service.  

Bank Zachodni WBK offers a modern package of electronic banking services called BZWBK24 which gives retail and business customers a convenient and safe access to their accounts and products via the Internet, phone or mobile. Thanks to technologies, the Bank ensures the highest security of electronic services.